If the Client wishes to cancel the confirmed boat booking, this must be done in writing (e-mail, fax, or registered mail) to the EN addresses listed on the company's official website.
The date when EN receives written notification of cancellation is the date which is the base for the calculation of the cancellation costs, which is done in the following way:
• for cancellation up to six months before the beginning of the charter, EN charges 30% of the total price. The remaining amount shall be returned to the Client at his expense.
• for cancellation from 6 months up to one month before the beginning of the charter, EN charges 50% of the total price. The remaining amount shall be returned to the Client at his expense.
• for cancellation within one month before the beginning of the charter, EN charges 100% of the total price. In contrast, in this case, it is deemed that the Client did not cancel using the service and accordingly reserves the right to refer another person to use the service.
• for a cancellation after the takeover of the vessel, EN keeps 100% of the total price and charges the Client for all costs arising from the cancellation.
In case the Client cancels the rented boat and manages to solely find a substitute Client at the time of cancellation of booking, who is willing to take over his rights and obligations, EN charges the Client only the difference between the original contracted price and the real price agreed with the new Client.
EN does not assume responsibility in case of changes or failure to perform the paid services or part of the services due to force majeure (war, riots, strikes, acts of terrorism, extraordinary sanitary conditions, natural disasters, interventions of competent authorities, etc.).