Coronavirus (COVID 19) in Croatia – All Information for our Clients in One Place

Everywhere you look in the world there is news about coronavirus (COVID-19). The COVID-19 pandemic is affecting all segments of our life, as well as our traveling plans and nautical tourism. In this new situation for of all us, it is important to inform and educate yourself through credible sources. All you need to know about coronavirus in Croatia – the latest news, important information, official statements of Croatian Government, Ministry of Health and the Service of Civil Protection you can find on www.koronavirus.hr/en

The our Euronautic team is deeply aware of this exceptional situation and we have increased to the maximum the flexibility of our terms to provide the best solution for our clients. Coronavirus does not have to ruin your sailing vacation and unforgettable experience; you can save your reservation for a later date.

If it happens that, that COVID 19 measures occur:

• There is a lockdown in your country or in the country of embarkation at the date of departure.
• Mandatory quarantine in your country or in the country of embarkation at the date of departure.
• Travel ban issued by the government of your country with respect to the country of embarkation at the date of departure.

we will offer transfer of the dates/boats – depending on the availability, in the active season or next season. If the costs of the new boat/dates are higher, client will have to pay the difference, and if they are lower, there is no possibility for a refund.

Payment conditions and cancellation

Euronautic does not assume responsibility in case of changes or failure to perform the paid services or part of the services due to force majeure (war, riots, strikes, acts of terrorism, extraordinary sanitary conditions, natural disasters, interventions of competent authorities etc.).

To make it easier for the clients – we are changing the payment policy in our charter contracts, and from (21.08.2020.) it will be like this:

Customers Payment conditions:

Payment conditions will be as follows:

• 25% as Down Payment
• 25% 90 days prior to departure
• 50% as Full Balance due 30 days prior to departure.

Special Cancellation Conditions:

Before the Full Balance due date, COVID 19 related reasons cannot be applied for cancellation. If cancelled before the Full Balance date, standard Euronautic Terms and Conditions will apply.

Between the Full Balance due date and the day before departure, customers are entitled to cancel due to the following covid19-related reasons:

• Lockdown in your country or in the country of embarkation at the date of departure;
• Mandatory quarantine in your country or in the country of embarkation at the date of departure;
• Travel ban issued by the government of your country with respect to the country of embarkation at the date of departure.

Once the booking has been fully paid, customers are entitled to choose between the following options:

1. Receive a voucher for the amount already paid for a future charter, valid for 12 months from its issuance date to be used on the same yacht originally reserved.
2. Reschedule the booking for a future date with no extra charge if they choose the same yacht and the same charter week.

For any other cancellation reason, standard Euronautic Terms and Conditions will apply.

Euronautic undertakes to inform all its loyal and future Clients in a timely manner of of the above change of conditions.