COVID.19 policy

    Coronavirus (COVID 19) in Croatia – All Information for our Clients in One Place


    Everywhere you look in the world there is news about coronavirus (COVID-19). The COVID-19 pandemic is affecting all segments of our life, as well as our traveling plans. In this new situation for of all us, it is important to inform and educate yourself through credible sources. All you need to know about coronavirus in Croatia – the latest news, important information, official statements of Croatian Government, Ministry of Health and the Service of Civil Protection you can find on www.koronavirus.hr/en

    The our Euronautic team is deeply aware of this exceptional situation and we have increased to the maximum the flexibility of our terms to provide the best solution for our clients. Coronavirus does not have to ruin your sailing vacation and unforgettable experience; you can save your reservation for a later date.

    If it happens that, that COVID 19 measures occur:

    • There is a lockdown in your country or in the country of embarkation at the date of departure.
    • Mandatory quarantine in your country or in the country of embarkation at the date of departure.
    • Travel ban issued by the government of your country with respect to the country of embarkation at the date of departure.

    we will offer transfer of the dates/boats – depending on the availability, in the active season or next season. If the costs of the new boat/dates are higher, client will have to pay the difference, and if they are lower, there is no possibility for a refund.

    Payment conditions and cancellation


    Euronautic does not assume responsibility in case of changes or failure to perform the paid services or part of the services due to force majeure (war, riots, strikes, acts of terrorism, extraordinary sanitary conditions, natural disasters, interventions of competent authorities etc.).

    To make it easier for the clients – we are changing the payment policy in our charter contracts, and from (21.08.2020.) it will be like this:

    Customers Payment conditions:

    Payment conditions will be as follows:

    • 25% as Down Payment
    • 25% 90 days prior to departure
    • 50% as Full Balance due 30 days prior to departure.

    Special Cancellation Conditions:

    Before the Full Balance due date, COVID 19 related reasons cannot be applied for cancellation. If cancelled before the Full Balance date, standard Euronautic Terms and Conditions will apply.

    Between the Full Balance due date and the day before departure, customers are entitled to cancel due to the following covid19-related reasons:

    • Lockdown in your country or in the country of embarkation at the date of departure;
    • Mandatory quarantine in your country or in the country of embarkation at the date of departure;
    • Travel ban issued by the government of your country with respect to the country of embarkation at the date of departure.

    Once the booking has been fully paid, customers are entitled to choose between the following options:

    1. Receive a voucher for the amount already paid for a future charter, valid for 12 months from its issuance date to be used on the same yacht originally reserved.
    2. Reschedule the booking for a future date with no extra charge if they choose the same yacht and the same charter week.

    For any other cancellation reason, standard Euronautic Terms and Conditions will apply.

    Euronautic undertakes to inform all its loyal and future Clients in a timely manner of of the above change of conditions.

     

    FAQ:

     
    1. My charter starts in 3 months – but I already know I do not wish to travel this year. I’ve made a down payment (50% of the charter price). Can I get a refund?
    Print

    No, we can either make a cancellation of you charter week and charge you for the cancellation fee according to the general charter conditions (50% of the contracted charter price), or we can give you a voucher that you can use in next season. . Voucher can be issued only one month before your charter dates – if there is an objective reason for it (as written above).

     
    2. Can I change the boat and period, for 2021, for next season?
    Print

    No, change of the boat can be applied only if the boat you have originally contracted is unavailable – but we can be flexible about the period – just keep in mind that the price difference needs to be covered, and discount policy you had on the original reservation cannot be applied.

     
    3. What if I do not want to come in 2021, neither in 2022?
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    We are very sorry, but we are unable to make a refund, according to the force majeure.

     
    4. My charter week starts within 2 months – but I am reluctant to make a payment- while we cannot predict how will the situation look like?
    Print

    You have two options: first option is to make the payment and then, if the situation doesn't look right, you can cancel even a day before (for above mentioned reasons) you charter starts and still use the whole voucher amount.

    But if the payment is not received according to the contracted conditions – we will have to cancel the booking and keep the whole amount without issuing the voucher.

     
    5. If I want to change my booking to next season. when do I have to decide about new period of booking?
    Print

    You don't have to decide right now when do you want to make another booking. You can let us know about new dates during the next season. Of course, the longer you wait, there is a less possibility the boat you want will be available – and voucher is limited to period of one year.

     
    6. If I change my booking now, and in next few weeks everything goes back to normal, can I switch back my original booking, if yacht is available.
    Print

    If the boat is available, we can do that.

     
    7. If I change my booking to the next season, when do I have to make second/last payment?
    Print

    If you change your booking to next season. second payment must be done according to the General charter condition active at the moment of rescheduling.

     

    Contact us now

     

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