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COVID.19 policy

Coronavirus (COVID 19) in Croatia – All Information for our Clients in One Place

Everywhere you look in the world there is news about coronavirus (COVID-19). The COVID-19 pandemic is affecting all segments of our life, as well as our traveling plans and nautical tourism. In this new situation for of all us, it is important to inform and educate yourself through credible sources. All you need to know about coronavirus in Croatia – the latest news, important information, official statements of Croatian Government, Ministry of Health and the Service of Civil Protection you can find on www.koronavirus.hr/en

The our Euronautic team is deeply aware of this exceptional situation and we have increased to the maximum the flexibility of our terms to provide the best solution for our clients. Coronavirus does not have to ruin your sailing vacation and unforgettable experience; you can save your reservation for a later date.

If it happens that, that COVID 19 measures occur:

There is a lockdown in your country or in the country of embarkation at the date of departure.
Mandatory quarantine in your country or in the country of embarkation at the date of departure.
Travel ban issued by the government of your country with respect to the country of embarkation at the date of departure.

we will offer transfer of the dates/boats – depending on the availability, in the active season or next season. If the costs of the new boat/dates are higher, client will have to pay the difference, and if they are lower, there is no possibility for a refund.

If mentioned Covid 19 measures can be avoid by PCR test or any other acceptable test, or vaccine, charter cancellation cannot be applied, and voucher cannot be issued.

Payment conditions and cancellation

Euronautic does not assume responsibility in case of changes or failure to perform the paid services or part of the services due to force majeure (war, riots, strikes, acts of terrorism, extraordinary sanitary conditions, natural disasters, interventions of competent authorities etc.).

To make it easier for the clients – we are changing the payment policy in our charter contracts, and from (21.08.2020.) it will be like this:

Customers Payment conditions:

Payment conditions will be as follows:

25% as Down Payment
25% 90 days prior to departure
50% as Full Balance due 30 days prior to departure.

Special Cancellation Conditions:

Before the Full Balance due date, COVID 19 related reasons cannot be applied for cancellation. If cancelled before the Full Balance date, standard Euronautic Terms and Conditions will apply.

Between the Full Balance due date and the day before departure, customers are entitled to cancel due to the following covid19-related reasons:

Lockdown in your country or in the country of embarkation at the date of departurethat cannot be avoided by testing or vaccines ;
Mandatory quarantine that cannot be avoid by testing or vaccines in your country or in the country of embarkation at the date of departure;
Travel ban that cannot be avoid by testing or vaccines issued by the government of your country with respect to the country of embarkation at the date of departure.

Once the booking has been fully paid, customers are entitled to choose between the following options:

Receive a voucher for the amount already paid for a future charter, valid for 12 months from its issuance date to be used on the same yacht originally reserved.
Reschedule the booking for a future date with no extra charge if they choose the same yacht and the same charter week.

For any other cancellation reason, standard Euronautic Terms and Conditions will apply.

Euronautic undertakes to inform all its loyal and future Clients in a timely manner of of the above change of conditions.

FAQ:

1. My charter starts in 3 months – but I already know I do not wish to travel this year. I’ve made a down payment (50% of the charter price). Can I get a refund?

If the Client wishes to cancel the confirmed boat booking, this must be done in writing (e-mail, fax, or registered mail) to the EN addresses listed on the company's official website.

The date when EN receives written notification of cancellation is the date which is the base for the calculation of the cancellation costs, which is done in the following way:

• for cancellation up to six months before the beginning of the charter, EN charges 30% of the total price. The remaining amount shall be returned to the Client at his expense.
• for cancellation from 6 months up to one month before the beginning of the charter, EN charges 50% of the total price. The remaining amount shall be returned to the Client at his expense.
• for cancellation within one month before the beginning of the charter, EN charges 100% of the total price. In contrast, in this case, it is deemed that the Client did not cancel using the service and accordingly reserves the right to refer another person to use the service.
• for a cancellation after the takeover of the vessel, EN keeps 100% of the total price and charges the Client for all costs arising from the cancellation.

In case the Client cancels the rented boat and manages to solely find a substitute Client at the time of cancellation of booking, who is willing to take over his rights and obligations, EN charges the Client only the difference between the original contracted price and the real price agreed with the new Client.

EN does not assume responsibility in case of changes or failure to perform the paid services or part of the services due to force majeure (war, riots, strikes, acts of terrorism, extraordinary sanitary conditions, natural disasters, interventions of competent authorities, etc.).

2. Can I change the boat and period, for 2023, for next season?

No, a change of the boat can be applied only if the boat you have originally contracted is unavailable – but we can be flexible about the period – just keep in mind that the price difference needs to be covered, and the discount policy you had on the original reservation cannot be applied.

3. What if I do not want to come in 2023, neither in 2024?

We are very sorry, but we cannot make a refund, according to the force majeure.

4. My charter week starts within 2 months – but I am reluctant to make a payment- while we cannot predict how will the situation look like?

You have two options: the first option is to make the payment, and then, if the situation doesn't look right, you can cancel even a day before (for the above-mentioned reasons) your charter starts and still use the whole voucher amount.

But if the payment is not received according to the contracted conditions – we will have to cancel the booking and keep the whole amount without issuing the voucher.

5. If I want to change my booking to next season when do I have to decide about new period of booking?

You don't have to decide when you want to make another booking. You can let us know about new dates during the following season. Of course, the longer you wait, the less possibility the boat you want will be available – and the voucher is limited to one year.

6. If I change my booking now, and in next few weeks everything goes back to normal, can I switch back my original booking, if yacht is available.

If the boat is available, we can do that.

7. If I change my booking to the next season, when do I have to make second/last payment?

If you change your booking to next season, the second payment must be done according to the General charter condition active at the moment of rescheduling.

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The project is co-financed by the European Union from the European Regional Development Fund. The contents of this publication is sole responsibility of Euronautic Ltd.